Industry

CRA reports progress as call centre improvement plan hits 50-day mark

Centres now answering 77% of incoming calls, addressing backlogs

By Catherine Morrison, The Canadian Press |October 17, 2025

2 min read

FP Canada seizes education opportunity arising from CIRO’s exam-based proficiency

Certification body sets sights on prospective investment dealer reps

By Michelle Schriver |October 16, 2025

3 min read

Customer satisfaction gap widens between big banks and mid-sized lenders

Smaller banks are outperforming in ease of use, personalization: J.D. Power

By The Canadian Press |October 16, 2025

1 min read

BMO sells 138 U.S. branches, plans 150 new ones over next five years

Deal with First-Citizens Bank & Trust Co. expected to close in mid-2026

By The Canadian Press |October 16, 2025

1 min read