Planning and Advice

Virtually all referrals come from engaged clients

A majority of Canadian clients appear to be satisfied with their advisors, a new study sponsored by Univeris has found. But it takes a very high level of engagement for clients to refer their advisor to family and friends. The study, conducted by Advisor Impact on behalf of Univeris, compiled feedback from more than 14,000 […]

By Mark Noble |October 1, 2009

5 min read

Planning software can clarify client spending habits

Financial plans are the basis of the best client/advisor relationships. Or at least that’s the theory. But we review a lot of client portfolios and seldom find the advisor using an active and consistently updated financial plan. I regularly teach a course called Retirement 101 and at the end of a recent session, people sat […]

By John Armstrong |October 1, 2009

4 min read

Celebrating Advice: How to deconstruct client debt

Dessa Kaspardlov Chief operating officer Kaspardlov Laverty & Associates/ Manulife Securities Windsor, Ont. Years in the business: 12 Other: author of new book, The Fireman and the Waitress About me I educate my clients about the difference between good and bad debt, and how to capitalize on the good while getting rid of the bad. […]

By Dessa Kaspardlov |October 1, 2009

4 min read

Cover Your Assets in three easy steps

I recently read an article about a Canadian Web site to help investors pursue their financial advisors for their investment losses. So I visited the site and, incredibly, its author had listed 156 separate grounds for a complaint. 156! Despite the site’s amateurish design, advisors need to pay attention to the key message: Clients are […]

By Harper Fraze |October 1, 2009

4 min read