Planning and Advice

Portus fallout part 2: The irate investor

(March 2005) What happens when an advisor recommends Portus to a client and then stops all communication when the firm’s assets are frozen? It’s not a pretty story, but you can probably guess the outcome. The advisor loses the client, who is left frustrated and upset. Debbie*, a single parent and business owner from Edmonton, […]

By Doug Watt |March 9, 2005

3 min read

Portus fallout: Dealing with worried clients

(February 2005) With Portus stuck in regulatory limbo, advisors are offering guidance to colleagues who may have referred clients to the hedge fund firm. Although the current controversy over Portus may not be directly comparable, it has some advisors harkening back to the grim days of the bear market when they were forced to deal […]

By Staff |February 28, 2005

4 min read

Hone your conversation technique

(March 2005) Most advisors have a basic level of knowledge about their clients that comes from the “Know Your Client” information gathered at the outset of the working relationship. But over time, you can augment this “hard” information with “soft” information that can only surface in conversation. To hone your conversation technique and to develop […]

By Barry LaValley |February 21, 2005

2 min read

Timely template letter: An illustrated case for staying invested

(February 2005) Are your clients puzzled and frustrated by the lacklustre performance of today’s markets, such that they’re losing sight of their long-term goals? Then send them this template letter that uses two charts to illustrate the importance of staying invested. This will also remind them that you are just a phone call away and […]

By Staff |February 18, 2005

2 min read