Catherine Morrison, The Canadian Press Auhtor Headshot Image

Catherine Morrison, The Canadian Press

CRA aiming to hire 1,700 call centre staff ahead of busy tax season CRA aiming to hire 1,700 call centre staff ahead of busy tax season

Industry News

CRA aiming to hire 1,700 call centre staff ahead of busy tax season

Agency is aiming to handle a "very high forecast" in demand

By Catherine Morrison, The Canadian Press |December 11, 2025

3 min read

CRA leader pushes back against auditor general’s findings on call centre accuracy CRA leader pushes back against auditor general’s findings on call centre accuracy

Industry

CRA leader pushes back against auditor general’s findings on call centre accuracy

Larger samples conducted by the agency show 90% accuracy, CRA secretary of state says

By Catherine Morrison, The Canadian Press |December 5, 2025

3 min read

Get bad advice from CRA? You’re out of luck, taxpayer Get bad advice from CRA? You’re out of luck, taxpayer

Industry

Get bad advice from CRA? You’re out of luck, taxpayer

Don't rely on the CRA's 'notoriously wrong' info line, lawyer says

By Catherine Morrison, The Canadian Press |October 22, 2025

2 min read

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